Izdelava maloserijskega pohištva SENIK Nataša Majcen sp.
GENERAL TERMS AND CONDITIONS
1. Introductory provisions
These terms and conditions govern the terms and conditions of purchase of products and services on the www.senik.si website and set out the rights and obligations between SENIK (hereinafter referred to as “Seller”) and the Buyer (hereinafter referred to as “Buyer”). These terms and conditions are drawn up in accordance with applicable legislation in Slovenia, including legislation on consumer protection, protection of personal data and online commerce.
2. Company information
Company name: Izdelava maloserijskega pohištva SENIK Nataša Majcen s.p.
Registered headquarters: Vrazova ulica 9, 2270 Ormož, Slovenia
Registration number: 9784934000
VAT number: 18312152
Contact details:
– E-mail: info@senik.si
– Website: www.senik.si
3. Ordering
To place an order, you must fill in the online form on the website. After completing the form, you will receive a call from a sales person to discuss which piece(s) of furniture you want to order. At this stage, you also choose the wood and the colours of the upholstery material to be used in the furniture. After confirmation, the samples of the wood and upholstery materials are sent to you for confirmation. Alternatively, you can confirm them at the company’s headquarters in Ormož, Slovenia. Once the samples have been confirmed, you will receive a final sales quotation indicating the price for the selected furniture.
4. Prices and payments
The prices of the Products are quoted in euro (EUR). VAT is not charged pursuant to Article 94(1) of the Slovenian Value Added Tax Act (ZDDV-1).
Payment shall be made on the basis of the Proforma Invoice sent and by bank transfer to TRR SI56 0400 0028 1668 056. The Buyer must follow the instructions on the offer for sale when making payment.
Payment shall be made in full as advance payment and shall be a condition precedent to the start of production.
5. Delivery
Delivery within the territory of the Republic of Slovenia is included in the price of the product(s). For deliveries outside Slovenia, the delivery price will be determined for each individual order.
The delivery time depends on the availability of materials and is determined for each individual order.
6. Withdrawal from the contract
In accordance with Article 135 (2) of the Slovenian Consumer Protection Act (ZVPot-1), the Buyer does not have the right to withdraw from the Contract. Before making a purchase decision, the Buyer decides which wood and/or upholstery material(s) will be used to make the furniture. After the decision has been made, the Buyer receives physical samples of the wood and material for confirmation. Only after confirmation of the samples and payment, the production of the ordered furniture starts.
7. Warranty and claims
No warranty claims can be made for any variations in colour and texture that are normal to the materials.
Damage caused by misuse or incorrect use of the products shall not be covered by the warranty.
7.1 Warranty (Garancija)
The manufacturer offers a warranty for the products for a period of one year.
According to Article 97 of the Slovenian Consumer Protection Act (ZvPot-1), the purchaser may request the rectification of defects during the warranty period. The Seller must remedy the defect within a total of 30 days from the date on which the Seller receives the request for remedy. The period may be extended by a maximum of 15 days, the Seller must inform the Buyer of the length of the extension before the 30 days have elapsed. The extension shall be affected by the nature and complexity of the goods, the nature and severity of the non-conformity and the effort required to complete the repair or replacement.
If the Seller fails to repair or replace the goods within this period, the Buyer may request a full refund or a proportionate reduction of the purchase price.
If the non-conformity occurs within less than 30 days of delivery of the goods, the Buyer may claim a refund of the amount paid.
7.2 Warranty (Jamčevalni zahtevek)
According to Article 78 of the Slovenian Consumer Protection Act (ZvPot-1), the Seller is liable for any non-conformity of the goods which exists at the time of delivery and which becomes apparent within two years of the delivery of the goods. Article 83 of the same Act provides that the Buyer may not repudiate the contract if the non-conformity is merely insignificant. Article 84 obliges the Buyer to notify the Seller of the non-conformity within two months from the date on which the non-conformity was
8. Liability
The Buyer shall receive maintenance instructions upon delivery and shall be solely responsible for the proper use of the products and for any damage resulting from improper use. This includes uneven exposure of the products to sunlight and consequent uneven discolouration, improper cleaning agents, exposure of the products to temperatures outside room temperature range and anything which is not part of the normal and foreseeable use of the products.
9. Personal data
Personal data collection and processing is precisely defined in SENIK’s Privacy Policy.
10. Changes to the Terms and Conditions
Seller reserves the right to change these Terms and Conditions at any time. The current Terms and Conditions are published on the website www.senik.si.
11. Dispute resolution
In the event of a dispute between the Buyer and the Seller, both parties shall endeavour to resolve the dispute amicably. In the event that this is not possible, the court in Ptuj, Slovenia shall have jurisdiction to settle the dispute.
12. Conclusion
These Terms and Conditions are valid from the moment of their publication on the website. By confirming the order, the Buyer confirms that he/she accepts these Terms and Conditions.
PRIVACY POLICY
1. Introduction
Your privacy is extremely important to us. This Privacy Policy explains how we collect, process, store and protect your personal data when you fill in a form on our website www.senik.si, use our services or entrust us with your personal data in any other way.
This policy complies with the Personal Data Protection Act (ZVOP-1) and Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR).
2. What personal data do we collect?
We only collect personal data that is necessary for the provision of our services. This includes:
- Contact information: name, surname, address, email address, telephone number
- Information about your enquiries and orders
- Personal information that you provide directly: e.g. when you sign up to our newsletter or fill in forms.
3. How do we collect personal data?
We collect personal data in the following ways:
- By using the website: when you visit our website, information about your use of the website may be collected, such as cookies and similar technologies.
- Directly from users: when you sign up for our services, fill in forms or contact us by email or telephone.
- Automated tracking: use of analytics tools that track visitors to the website (e.g. Google Analytics).
4. Purpose of the collection of personal data
We collect and process personal data for the following purposes:
- Provision of services: to provide, maintain and improve our services.
- Communicating with users: responding to enquiries, informing you of changes or new developments and marketing our services (if you have opted in).
- Website analysis and improvement: collecting statistics about the use of the website in order to improve it.
5. Legal basis for the processing of personal data
The processing of your personal data is based on the following legal bases:
- Consent: where the processing of personal data is based on your consent (e.g. signing up to receive our newsletter).
- Performance of a contract: where processing is necessary for the performance of a contract you have entered into with us (e.g. provision of services).
- Legal obligations: where processing is necessary for compliance with a legal obligation.
- Our legitimate interests: processing personal data to pursue our legitimate interests, such as improving the user experience.
6. Storage of personal data
Your personal data will only be stored for as long as is necessary to fulfil the purpose for which it was collected or to comply with our legal obligations.
7. Sharing of personal data
Your personal data may be shared with the following entities:
- – External service providers: third parties who assist us in providing our services (e.g. web hosting providers, payment gateways, analytics companies).
- – Legitimate requests: where we are legally obliged to share your personal data (e.g. in the event of legal proceedings).
8. Protection of personal data
We provide appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration or disclosure. All our services are based on the secure handling of your data. We store personal data in secure environments.
9. Your rights in relation to personal data
You have the following rights in relation to your personal data:
- – Right of access: you have the right to request a copy of your personal data that we process.
- – Right to rectification: you have the right to request the rectification of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): you have the right to request the erasure of your personal data when it is no longer necessary for processing.
- Right to restriction of processing: you have the right to restrict the processing of your personal data in certain circumstances.
- Right to data portability: you have the right to request the transfer of your personal data in a structured, commonly used and machine-readable format.
- Right to object: you have the right to object to the processing of your personal data where the processing is based on a legitimate interest.
If you wish to exercise any of the above rights, you may contact us at info@senik.si.
10. Cookies and tracking
Our website uses cookies to improve the user experience. Cookies are small text files that are stored on your device and allow the website to recognise you, improve the performance of the site and collect statistics.
By using our website, you consent to the use of cookies.
11. Changes to the privacy policy
SENIK reserves the right to change this Privacy Policy at any time. The current Privacy Policy is published on the website www.senik.si.
12. Contact
If you have any questions about our Privacy Policy, please contact us at:
Izdelava maloserijskega pohištva SENIK Nataša Majcen s.p.
Vrazova ulica 9
2270 Ormož
or by email to info@senik.si.
Last updated: December 2024